Please read these terms and conditions carefully before using m99 services. By registering or using this platform, you agree to comply with all rules stated herein.
This document is a binding agreement between you as the user and m99 as the platform operator. By using any m99 service, you confirm that you have read, understood, and agreed to all terms stated herein.
Welcome to m99, an online betting platform operating under the domain m99.lv. These Terms and Conditions ("Agreement") govern your use of all services, games, and features provided by m99, including the website, mobile app, and any other related platforms.
M99 operates as an online entertainment platform offering a wide range of sports betting, slot games, bingo, and live casino games. We are committed to providing a safe, fair, and responsible gaming environment for all our members in Malaysia.
These terms apply to all m99 platform users without exception — whether you are a new visitor who has just registered, or a long-standing member who has been using our services for some time. If you do not agree with any part of these terms, you are not permitted to use the m99 platform.
These Terms and Conditions may be updated from time to time. It is your responsibility to review this page periodically to ensure you remain compliant with the latest version.
To register and use m99 services, you must meet the following eligibility requirements:
M99 reserves the right to request proof of identity at any time through the KYC (Know Your Customer) verification process. Failure to complete the verification request within the specified timeframe may result in your account being temporarily suspended until the process is complete.
The m99 account registration process is designed to be simple and fast. However, there are a few important things you should know:
M99 uses 256-bit SSL encryption to protect all your registration data. Your personal information is stored securely and will not be shared with any third party without your consent.
After registration, m99 may require you to submit additional verification documents before any withdrawal is approved. Documents typically required include a copy of your identification card, proof of address, and in some cases, proof of ownership of the payment method used.
All financial transactions at m99 are processed through a secure, integrated payment system. The following terms apply to deposits and withdrawals:
Withdrawals can only be made to the same payment method used for the deposit, or to a verified bank account in the member's name. m99 reserves the right to reject withdrawals to third-party accounts.
M99 reserves the right to place a hold on withdrawals for security review or identity verification purposes. In such cases, our team will contact you for further information. Your cooperation helps expedite the approval of your withdrawal.
M99 offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to wagering requirements (rollover) and specific terms stated in each promotional offer.
M99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. m99's decisions regarding bonus claims are final.
All bets placed through the m99 platform are subject to the following rules:
M99 uses a random number generator (RNG) independently certified by a third-party body for all casino and slot games. This ensures every outcome is fully random and cannot be manipulated by any party.
The security of your account is a shared responsibility between you and m99. Here are the measures we practice and the steps you need to follow:
M99 will not be held liable for any losses arising from your failure to keep your login credentials secure. Contact our support team immediately if you suspect unauthorised access to your account.
M99 reserves the right to suspend or close any member's account without prior notice under the following circumstances:
You may also request voluntary account closure at any time by contacting m99 customer support. Prior to closure, any balance in your account that meets the withdrawal requirements will be returned to you in accordance with standard procedures.
As an m99 member, you are fully responsible for:
M99 is fully committed to the principles of responsible gaming. If you feel that your betting activity is beginning to affect your personal life, finances, or relationships, we encourage you to contact our support team or visit the Responsible Gaming for assistance.
To the extent permitted by law, m99 shall not be liable for:
In all circumstances, m99's maximum liability to you shall not exceed the amount you deposited in the 30 days preceding the relevant incident.
M99 reserves the right to modify these Terms and Conditions at any time. We will endeavour to inform you of significant changes via an in-platform notice or your registered email. However, it remains your responsibility to review this page periodically.
Continued use of the m99 platform after updated terms are published constitutes your acceptance of those changes. If you disagree with any changes made, you have the right to close your account and withdraw any eligible balance.
The "Updated" date at the top of this page indicates when these terms were last amended. The version in effect on that date is binding until a new version is published.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, the m99 support team is ready to assist you:
For complaints related to game outcomes or financial issues, please provide your account number, date, time, and relevant transaction details to help expedite our review process.
M99 is committed to resolving all complaints within 5 business days. Complex complaints may take longer, but we will keep you updated on the progress of your case at all times.
M99's Commitment
Behind every rule and term written, there is a real commitment that shapes how m99 operates every day.
All your personal and financial information is protected by 256-bit SSL encryption. Your data will not be sold or shared with third parties without your consent.
We write our terms in language that any regular player can understand. No deliberately confusing legal jargon — what you read is what applies.
Our withdrawal terms are written clearly. Once all verification requirements are met, withdrawals are processed promptly without unreasonable delays.
All bonus terms are clearly stated on the promotions page. There are no hidden conditions revealed only when you attempt to withdraw your wins.
Our Malay-speaking support team is available to help you clarify any terms or resolve issues at any time, day or night.
M99 provides responsible gaming tools that allow you to set limits and manage your playing habits. Your well-being takes priority over any platform revenue.